Last updated: 22 July 2026
We want you to be fully happy with Sheenix. This policy explains cancellations and refunds for paid plans purchased on sheenix.online or in the Sheenix app (payments processed securely by Razorpay).
The Free plan costs nothing, forever — no cancellation needed.
You can cancel anytime from the app or by emailing support@sheenix.online. After cancelling, your paid features remain active until the end of the period you already paid for. No further charges are made.
7-day money-back guarantee: if you purchased a paid plan for the first time and are not satisfied, email us within 7 days of payment and we will refund the full amount — no questions asked.
After 7 days, payments for the current billing period are non-refundable, but you keep access until the period ends.
Duplicate or failed payments: if you were charged twice, or money was deducted but the plan did not activate, contact us — verified cases are refunded in full.
Approved refunds are processed to your original payment method via Razorpay within 5–7 working days (bank timelines may vary).
Amounts paid after a coupon discount are refunded at the actual paid value. Coupons themselves have no cash value.
Email support@sheenix.online with your registered email and payment ID (from your Razorpay receipt). We reply within 24 hours.