We're here to help

Talk to a real
person, fast.

Have a question, problem, or feedback? Pick any channel below — we reply quickly and always in plain language.

💬 WhatsApp: under 15 min
📧 Email: under 4 hours
📞 Call: Mon–Sat 9–7
All systems operational
Last checked: just now · View status page →
💬
WhatsApp Support
⚡ Fastest — reply under 15 min
Our most direct line. Message us on WhatsApp and a real team member picks it up — not a bot.
Chat on WhatsApp
✉️
Email Support
📧 Reply within 4 hours
For detailed questions, billing issues, or anything that needs a longer written answer. We reply same day on business days.
📞
Phone Support
📅 Mon–Sat, 9 AM – 7 PM
Talk to someone directly. Especially useful for onboarding, plan decisions, or if you've migrated from another tool.
Call +91 74000 00000
📖
Knowledge Base
Self-serve answers · 200+ articles
Step-by-step guides for every feature. How to create an invoice, set up stock, export GSTR, and much more.
Browse help articles →
Send us a message
Fill this in and we'll reply via email or WhatsApp — whichever you prefer.
General question
Billing / payment
Technical issue
Feature request
GST / invoicing
Onboarding help
We'll reply within 4 hours on business days.
✅

Message sent!

We got your message and will reply within 4 hours. Check your WhatsApp or email — whichever you chose.

📍
Office
Sheenix Pvt. Limited
Koramangala 5th Block
Bengaluru, Karnataka 560034

Open in Maps →
⏰
Working Hours
Phone & WhatsApp
Monday – Saturday
9:00 AM – 7:00 PM IST

Email
24/7 — reply within 4 hrs (business days)
📣
Follow & Connect
📘 Facebook — Sheenix India

📸 Instagram — @sheenixapp

▶️ YouTube — Sheenix Tutorials

🐦 Twitter/X — @sheenix
Common questions

Quick answers.

WhatsApp: under 15 minutes on business days. Email: within 4 hours. Phone: answered live Monday to Saturday, 9 AM to 7 PM IST.
Yes. Pro plan users get a free 1-on-1 onboarding call — we walk through setup together. Basic and Free users can WhatsApp us anytime and we'll guide you step by step.
WhatsApp us with your registered phone number and business name. We verify your identity and restore access within 30 minutes, usually faster.
Absolutely. Use the contact form above and pick "Feature request". We read every one. Most of our best features came directly from user suggestions — yours might be next.
Email us at billing@sheenix.online with your registered number and transaction ID. We investigate and resolve billing issues within 24 hours. Eligible refunds process in 5–7 business days.
Haan! Hum Hindi mein baat kar sakte hain. WhatsApp ya phone pe Hindi mein likhiye ya boliye — koi bhi problem nahi.